CRM – Customer Relationship Manager

Specialised CRM for Service Providers

An advanced CRM is a requirement for service providers, ensuring they can offer their customers the best off­er at the perfect time. Using the features of this CRM you can get closer to your customers, sell more services and decrease churn.

Our CRM module integrates easily, is friendly to use and will help you gain deeper insight into your customer behavior. Your customer care department will be able to see the customer usage behavior and suggest offers based on the information they glean from the CRM.

Our CRM includes an intuitive self-care tool easily available for the customers to use on a mobile phone.

We provide an accurate view of customer behavior and alert customer care in real-time, facilitating seamless troubleshooting and customer service, Customized responses and intuitive self-service tools not only make your customers feel more in control, but will also reduce costs and improve efficiency.

As soon as a call is accepted in the customer care center, a complete 360-degree view of the caller is available along with the tools to complete the query– including the ability to change the tariff plan, quote possible rates, offer a retention bonus or just edit some personal details.

Top Features

  • Create, view and modify customer setup and information
  • View transactions and usage details
  • Provisioning of
    • Tariff plans
    • Service plans
    • Bundling
  • Discount/Promotions
  • View and modify customer details
  • Bulk customer creation, modification and deletion
  • Logging of all customer related communications with progress tracking
  • Create and manage service related events
  • Easy to access subscriber history
  • Flexible screen page layout
  • Provide business customers a dedicated portal to M2M sim account self-management

More articles...

5 Benefits of a Low-code/No-code Platform in 2021

March 26, 2021

According to Gartner, a whopping 65% of application development will be low-code by 2024. We’ve been talking about this shift for years, so what has sped up the timeline? Let’s look at 5 differentiators of low-code/no-code development, and the journey we’ve taken to get to this transformational point.

8 Telecoms Thought Leaders You Should Be Following in 2021

January 26, 2021

Here are 8 industry leaders who are known for their thought leadership. Follow them on Twitter or LinkedIn, and you’ll supercharge your Telco knowledge in no time.   With these telco thought leaders passing you cutting-edge industry insight, 2021 is set to be explosive! Want to get a bit more … read more

Meet FloCORE

December 16, 2020

Here at BD Innovations, we’re always on the forefront of technological advancements in digital transformation, especially when it has to do with IoT and 5G! In that light, we present a white paper from our parent company, floLIVE, where they share their recipe for IoT success through deploying a separate core network for IoT use cases. It’s a must read!