Join us for the biggest Technology and Telco event in Africa

AfricaCom is the place to meet everybody who’s anybody in African telecoms and technology; bringing together 15,000 attendees, 450 speakers and 500 exhibitors. Whether your focus is connectivity infrastructure, disruptive technologies, digital services or ICT strategy, this is the place to network, learn and get deals done.

12 - 14 November 2019 | CTICC, South Africa

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CRM – Customer Relationship Manager

Specialised CRM for Service Providers

An advanced CRM is a requirement for service providers, ensuring they can offer their customers the best off­er at the perfect time. Using the features of this CRM you can get closer to your customers, sell more services and decrease churn.

Our CRM module integrates easily, is friendly to use and will help you gain deeper insight into your customer behavior. Your customer care department will be able to see the customer usage behavior and suggest offers based on the information they glean from the CRM.

Our CRM includes an intuitive self-care tool easily available for the customers to use on a mobile phone.

We provide an accurate view of customer behavior and alert customer care in real-time, facilitating seamless troubleshooting and customer service, Customized responses and intuitive self-service tools not only make your customers feel more in control, but will also reduce costs and improve efficiency.

As soon as a call is accepted in the customer care center, a complete 360-degree view of the caller is available along with the tools to complete the query– including the ability to change the tariff plan, quote possible rates, offer a retention bonus or just edit some personal details.

Top Features

  • Create, view and modify customer setup and information
  • View transactions and usage details
  • Provisioning of
    • Tariff plans
    • Service plans
    • Bundling
  • Discount/Promotions
  • View and modify customer details
  • Bulk customer creation, modification and deletion
  • Logging of all customer related communications with progress tracking
  • Create and manage service related events
  • Easy to access subscriber history
  • Flexible screen page layout
  • Provide business customers a dedicated portal to M2M sim account self-management

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