Join us for the biggest Technology and Telco event in Africa

AfricaCom is the place to meet everybody who’s anybody in African telecoms and technology; bringing together 15,000 attendees, 450 speakers and 500 exhibitors. Whether your focus is connectivity infrastructure, disruptive technologies, digital services or ICT strategy, this is the place to network, learn and get deals done.

12 - 14 November 2019 | CTICC, South Africa

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Self-Care

Making Customers Self Reliant

Using the Self-Care module, you can cut down on service costs while providing a 24/7 service channel for your customers to receive the services they need. Providing excellent customer care has never been so profitable! Today, customers expect service providers to provide the tools for them to be self-reliant. By making sure these tools are functioning smoothly and are friendly to use, you’ll be offering a customer service experience that will improve loyalty and strengthen your brand.

In addition, when customers use the self-care solutions, customer service costs are decreased. The Self-Care module provides allows your customers to manage their profiles, and browse invoices, bills, payments and service subscriptions directly through a user-friendly online portal on any device.

The self-service portal style can be designed based on your brand’s visual identity.  This provides a seamless user experience.

This module has a comprehensive set of self-care features. It provides e-Shop functionality to boost sales on customer-initiated contact, a ticketing system for feedback and service communication and a hierarchy system that makes assigning roles, responsibilities and permissions simple and easy to use.

Top Features

  • View/Edit personal information and passwords
  • View/Add associated packages and add-ons
  • Top up credit using Credit Cards/PayPal/Vouchers
  • View/Print/Export usage details to PDF and Excel
  • View customer equipment
  • View/Export invoices
  • View payment transactions
  • Create/Modify service tickets
  • Set spending rules and limits with notifications for eShop functionality

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