Self-Care

Making Customers Self Reliant

Using the Self-Care module, you can cut down on service costs while providing a 24/7 service channel for your customers to receive the services they need. Providing excellent customer care has never been so profitable! Today, customers expect service providers to provide the tools for them to be self-reliant. By making sure these tools are functioning smoothly and are friendly to use, you’ll be offering a customer service experience that will improve loyalty and strengthen your brand.

In addition, when customers use the self-care solutions, customer service costs are decreased. The Self-Care module provides allows your customers to manage their profiles, and browse invoices, bills, payments and service subscriptions directly through a user-friendly online portal on any device.

The self-service portal style can be designed based on your brand’s visual identity.  This provides a seamless user experience.

This module has a comprehensive set of self-care features. It provides e-Shop functionality to boost sales on customer-initiated contact, a ticketing system for feedback and service communication and a hierarchy system that makes assigning roles, responsibilities and permissions simple and easy to use.

Top Features

  • View/Edit personal information and passwords
  • View/Add associated packages and add-ons
  • Top up credit using Credit Cards/PayPal/Vouchers
  • View/Print/Export usage details to PDF and Excel
  • View customer equipment
  • View/Export invoices
  • View payment transactions
  • Create/Modify service tickets
  • Set spending rules and limits with notifications for eShop functionality

More articles...

Monetizing 5G. Here’s what you need to now

June 23, 2020

5G is everywhere right now, with predictions about its potential going through the roof. We’ve put together a whitepaper in which we talk about everything you need to know about the future monetization of 5G.

By 2026, 5G will be worth $1.2 trillion. How can you monetize your slice of that pie?

June 18, 2020

5G is a whole new ball game, offering incredibly flexible deployment, and connecting not just people, but machines, objects and devices. For many, this has been the missing puzzle piece that will launch IoT, everywhere. Sounds exciting, but are you ready to use this to see value? The chances are, … read more

BD Innovations raises $21.5m and merges with floLIVE

April 20, 2020

BD Innovations is delighted to announce a merger with IoT Connectivity Management Platform leader, floLive. This partnership will allow existing BD Innovations customers to benefit from advanced Connectivity Management capabilities of IoT devices in the cloud. “Customers will remember that in 2018, we took on a strategic investment of $2 … read more