Self-Care

Making Customers Self Reliant

Using the Self-Care module, you can cut down on service costs while providing a 24/7 service channel for your customers to receive the services they need. Providing excellent customer care has never been so profitable! Today, customers expect service providers to provide the tools for them to be self-reliant. By making sure these tools are functioning smoothly and are friendly to use, you’ll be offering a customer service experience that will improve loyalty and strengthen your brand.

In addition, when customers use the self-care solutions, customer service costs are decreased. The Self-Care module provides allows your customers to manage their profiles, and browse invoices, bills, payments and service subscriptions directly through a user-friendly online portal on any device.

The self-service portal style can be designed based on your brand’s visual identity.  This provides a seamless user experience.

This module has a comprehensive set of self-care features. It provides e-Shop functionality to boost sales on customer-initiated contact, a ticketing system for feedback and service communication and a hierarchy system that makes assigning roles, responsibilities and permissions simple and easy to use.

Top Features

  • View/Edit personal information and passwords
  • View/Add associated packages and add-ons
  • Top up credit using Credit Cards/PayPal/Vouchers
  • View/Print/Export usage details to PDF and Excel
  • View customer equipment
  • View/Export invoices
  • View payment transactions
  • Create/Modify service tickets
  • Set spending rules and limits with notifications for eShop functionality

More articles...

5 Benefits of a Low-code/No-code Platform in 2021

March 26, 2021

According to Gartner, a whopping 65% of application development will be low-code by 2024. We’ve been talking about this shift for years, so what has sped up the timeline? Let’s look at 5 differentiators of low-code/no-code development, and the journey we’ve taken to get to this transformational point.

8 Telecoms Thought Leaders You Should Be Following in 2021

January 26, 2021

Here are 8 industry leaders who are known for their thought leadership. Follow them on Twitter or LinkedIn, and you’ll supercharge your Telco knowledge in no time.   With these telco thought leaders passing you cutting-edge industry insight, 2021 is set to be explosive! Want to get a bit more … read more

Meet FloCORE

December 16, 2020

Here at BD Innovations, we’re always on the forefront of technological advancements in digital transformation, especially when it has to do with IoT and 5G! In that light, we present a white paper from our parent company, floLIVE, where they share their recipe for IoT success through deploying a separate core network for IoT use cases. It’s a must read!