Self-Care

Making Customers Self Reliant

Using the Self-Care module, you can cut down on service costs while providing a 24/7 service channel for your customers to receive the services they need. Providing excellent customer care has never been so profitable! Today, customers expect service providers to provide the tools for them to be self-reliant. By making sure these tools are functioning smoothly and are friendly to use, you’ll be offering a customer service experience that will improve loyalty and strengthen your brand.

In addition, when customers use the self-care solutions, customer service costs are decreased. The Self-Care module provides allows your customers to manage their profiles, and browse invoices, bills, payments and service subscriptions directly through a user-friendly online portal on any device.

The self-service portal style can be designed based on your brand’s visual identity.  This provides a seamless user experience.

This module has a comprehensive set of self-care features. It provides e-Shop functionality to boost sales on customer-initiated contact, a ticketing system for feedback and service communication and a hierarchy system that makes assigning roles, responsibilities and permissions simple and easy to use.

Top Features

  • View/Edit personal information and passwords
  • View/Add associated packages and add-ons
  • Top up credit using Credit Cards/PayPal/Vouchers
  • View/Print/Export usage details to PDF and Excel
  • View customer equipment
  • View/Export invoices
  • View payment transactions
  • Create/Modify service tickets
  • Set spending rules and limits with notifications for eShop functionality

More articles...

Smart money is on the Mission Control solution for smart cities projects

June 6, 2019

Mission Control BSS solution is a feature-rich modular services platform that can serve as a tentpole for modern smart city projects. Mission Control’s design utilizes advanced technologies and concepts from the world’s leading high-tech companies to provide a scalable, affordable solution that supports incremental rollout, operability parallel to existing solutions, and easy integration. The best way to make your smart city project a success is to use Mission Control.

Learn how to use your invoice as a key marketing tool

June 6, 2019

Your invoicing is too slow and too costly Service providers have improved many areas of their business, like customer support, pricing, and sales. However, the approach of many service providers to their invoicing service is as something forced and technical. In many places, invoicing is still done by outdated and … read more

Choosing your new Business Software. What could go wrong?

April 14, 2019

Three competitors in the same volatile market, three different approaches to selecting a new software platform; which is best?